Refund and cancellation policy

Refund requests may be submitted within 7 calendar days of purchase. This window does not limit rights that apply under non-waivable consumer law.

Pro Fix Sprint is generally non-refundable once premium use begins. A sprint is treated as used when it is used for any deep audit, any export, or another premium feature tied to the paid entitlement. Requests may still be approved for duplicate charges, obvious accidental duplicate purchases, technical failure to deliver the paid feature, or where law requires. Used passes may expire, but paid reports and exports already delivered to the account are not automatically deleted just because the access window has ended.

Monthly plans cancel for the next renewal cycle rather than retroactively. Use the billing tools from your account when they are available. If self-serve billing is temporarily unavailable, cancellation requests should be sent to support before renewal. Access normally continues through the paid term, with no prorated refund unless law requires otherwise.

Refunds are not granted simply because you disagree with a report, do not like the findings, changed your mind after using premium features, or expected a guarantee of AdSense approval. The product is an audit and remediation tool, not an approval promise.

If a charge looks incorrect, contact support with the billing email, plan name, and approximate checkout time. Payment-related investigation may involve Paddle as merchant of record. If a payment is reversed, charged back, or refunded, the related premium access, exports, and monitoring are revoked immediately.